Talk to us
Talk to us
Pick the team that fits your need. We reply on business days, Hong Kong time (UTC+8).
Sales
Partnerships, KYB onboarding, volume pricing, white-label. For merchants, SaaS platforms, and integrators evaluating Banqi for production.
sales@banki.io Replies within 1 business day
Support
Account access, transaction disputes, KYC/KYB document review, API errors. For existing customers with a live merchant_id or banqi_user_id.
support@banki.io Replies within 4 business hours
For security disclosures (vulnerability report, key compromise, abuse), email security@banki.io — PGP key on the docs page.